Privacy Policy

1. Introduction

Welcome to Enava Energy Ltd. ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.enava.energy, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

Personal identification information: name, email address, phone number, etc.
Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage data: information about how you use our website.
Marketing and communications data: your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Data

We collect data in the following ways:

Direct interactions: You provide data by filling in forms or by communicating with us via email, phone, or otherwise.
Automated technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies and similar technologies.
Third parties: We may receive personal data about you from analytics providers (e.g. Google Analytics).

4. How We Use Your Data

We will only use your personal data when the law allows us to. Common uses include:

To provide and manage our services.
To manage our relationship with you.
To personalise your experience on our website.
To send you marketing communications (if you have opted in).
To comply with legal or regulatory obligations.

5. Lawful Basis for Processing

We rely on the following legal bases under the UK GDPR:

Your consent (where applicable).
Performance of a contract with you.
Compliance with legal obligations.
Our legitimate interests (e.g. to improve our services).

6. Sharing Your Data

We do not sell your personal data. However, we may share your information with:

Service providers who help us operate our website and provide services to you.
Legal and regulatory authorities if required.
Analytics and search engine providers (e.g. Google) that assist in the improvement and optimisation of our site.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal or reporting requirements.

8. Your Data Protection Rights

Under data protection laws, you have the following rights:

The right to access your data.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object to processing.
The right to withdraw consent at any time.

To exercise any of these rights, please contact us at: [insert contact email or address].

9. Cookies

We use cookies to enhance your experience on our site. For more information, please see our [Cookie Policy].

10. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, use, disclosure, or loss.

11. International Transfers

Your personal data may be processed outside of the UK. Where this occurs, we will ensure appropriate safeguards are in place.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to read their privacy policies.

13. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Effective Date".

14. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

Enava Energy Ltd
james@enava.energy

01604 84 22 11

Cookie Policy

This Cookie Policy explains how Enava Energy Ltd. ("we", "us", and "our") uses cookies and similar technologies when you visit our website, www.enava.energy

1. What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit a website. They help websites function properly, improve user experience, and provide information to site owners.

2. Types of Cookies We Use

We use the following categories of cookies:

a. Strictly Necessary Cookies

These are essential for the website to function. They include, for example, cookies that enable you to log into secure areas or use a shopping cart.

Example:

Cookie Name: session_id
Purpose: Maintains session data
Expiry: Session

b. Performance Cookies

These cookies collect anonymous information about how visitors use our website (e.g., pages visited, time on site) to help improve performance.

Example:

Cookie Name: _ga (Google Analytics)
Purpose: Tracks user behavior
Expiry: 2 years

c. Functionality Cookies

These cookies remember your preferences and choices to enhance your experience.

Example:

Cookie Name: language_preference
Purpose: Stores language settings
Expiry: 1 year

d. Targeting/Advertising Cookies

These cookies track browsing habits to deliver relevant advertisements. We will ask for your consent before placing these cookies.

Example:

Cookie Name: facebook_pixel
Purpose: Tracks conversions and ad effectiveness
Expiry: 3 months

3. Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

To opt out of Google Analytics:
https://tools.google.com/dlpage/gaoptout

4. Cookie Consent

We use a cookie banner to obtain your consent before placing non-essential cookies on your device. You can update your preferences at any time by clicking the "Cookie Settings" link at the bottom of the page.

5. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date.

6. Contact Us

If you have any questions about our use of cookies, please contact us:

Enava Energy Ltd
james@enava.energy

01604 84 22 11